Location: Office-based, Felling, Gateshead

Hours: 9:00am – 5:00pm, Monday to Friday

Key Responsibilities:

• Provide day-to-day administrative support in a busy office environment
• Maintain accurate records, databases, and internal systems
• Process incoming booking requests and schedule personnel accordingly
• Ensure all job details are communicated clearly and confirm attendance
• Monitor ongoing assignments and follow up to ensure completion
• Answer incoming telephone calls and handle enquiries professionally
• Respond to emails and client queries in a timely manner
• Process invoices accurately and support basic finance tasks
• Carry out credit control activities, including chasing overdue invoices professionally
• Prepare and update documentation, reports, and correspondence
• Support the wider team with general office duties as required

The Person:

• Friendly and approachable, with a positive attitude
• Confident communicator, both on the phone and in writing
• Highly organised with strong attention to detail
• Comfortable working in a varied role with shifting priorities
• Flexible and willing to take on additional duties when needed
• Professional and assertive when following up on overdue invoices
• Able to work well under pressure and manage multiple tasks